On most of our Peer Support Central blogs, we talk a lot about critical incident stress management (CISM) training for first responders and military personnel. In general, these are the types of careers that witness or experience traumatic incidents most often. However, one aspect that we talk too little about is the importance of CISM training for executives and managers of corporations and businesses. The fact of the matter is that disasters and emergencies can occur anytime, anywhere. When they occur, your employees will be looking to you for guidance, and it is important that everybody knows how to handle such situations. Today, we wanted to briefly go over our Corporate Critical Incident Stress Management and Conflict Resolution courses, and how they could benefit you.

Critical Incident Response Workshop

During an emergency, it is vital that not only are you prepared, but your designated response team of leaders is prepared as well. After going through critical incident stress training, you will be evaluated on how prepared you are to handle critical incidents, as well as participate in practical examples and review case studies. Additionally, this course will give you the tools you need to be able to effectively manage an emergency situation in your office or place of work.

Peer Support Basics and Update

One of the corporate courses we offer is a three-day peer support training course that is geared towards new peer support members. This course reviews peer support best practices, as well as new innovations in peer support theory. Also offered is a Peer Support Update Course, where veteran peer support specialists are provided a comprehensive review of trauma support.

Conflict Resolution, Avoidance, & Mediation

This may be the most vital course for corporate executives and managers. Our corporate conflict resolution training is based on the Dialogue for Peaceful Change (DPC) process that was developed in Northern Ireland after 25 years of civil war. It was developed to create peace at both the neighborhood and community levels by educating members on the dynamic of conflict, trust-building, common goals, and peaceful dialogue.

In this course, you will learn different methods of dispelling conflict among your colleagues. The basic DPC framework includes the following points:

  • The Nature of Conflict: Through activities, reflections, and lectures, you will learn how to evaluate your own personal understanding of conflict, and also be able to recognize how others understand conflict.
  • The Conceptual Framework and Models: In this section, executives have the opportunity to learn the underlying principles and values of the DPC approach to conflict resolution. This revolves around discovering what drives conflict and how an executive can play a part in mediating conflicts before they blow up.
  • The Tool Kit: In this section, you will discover an array of tools and best practices for resolving, avoiding, and mediating conflicts in the workplace.
  • The Practice Of Application: In this last section of DPC training, participants are able to use these new tools and skills in practical situations through guided role-play derived from real-life conflict experiences.

Conflict Resolution From Peer Support Central Can Help Your Business Last

The DPC method of conflict resolution can greatly benefit you, your employees, and your business as a whole. Conflict resolution training can build pathways for enhanced communication, empower underrepresented groups in the workplace such as women or minorities, increase worker morale and confidence, encourage complex creativity and problem-solving, and strengthen bonds and relationships among employees.

If you find yourself unable to resolve conflicts among your employees, or want to continue to learn new conflict resolution techniques to keep in your “tool kit,” Peer Support Central offers peer support training, critical incident stress management training, and corporate training courses designed to help mediate critical incidents and employee conflict. Check out our  Corporate Training page, and contact us today for more information!