If you are a leader of any kind, whether it is as a manager in a restaurant or the leader of the free world, you have to be an expert at conflict resolution. The people that you supervise are going to have issues and it will be up to you to create the peace or at least attempt it. The leadership training seminars that are offered at Peer Support Central will help you be better equipped for such situations with a few helpful tips
Don’t Be Defensive
When people are already defensive coming into a discussion, things are not going to end well. It is imperative that all parties involved in the situation are open and willing to compromise. We want to come to a solution where there is give and take. No one necessarily has to win or lose. When someone comes into a meeting wanting to place blame or being closed off to ideas, the situation will never get resolved.
In psychology, they say that the best way to resolve conflicts is with I-statements because it doesn’t put the listener on the defensive right away and it also helps with communicating feelings and intentions. Saying “I feel…” before explaining your point of view helps the listener understand where you are coming from.
Ultimately, all individuals should listen to each other and be curious about the opposition’s’ perspective. Asking about what they would do or how they think about the situation may play a hand at resolving the issue because, in the end, we all have the same goal and the journey to get there may be treacherous, but the end result will be worth it.
If you are interested in learning more about how to resolve conflicts, join us for one of our Leadership Training Seminars.