How Can Critical Incident Training Help You

At Peer Support Central we have a course called Executive & Manager Critical Incident Training. While this course may seem like it is tailored to be specifically for corporate leadership roles, it can also be very helpful information for non-business situations.

By definition, a critical incident is a large disturbance or crisis including natural disasters, chemical spills, or extreme workplace violence. The key to surviving a critical incident, as well as helping others survive, is to have at the least limited knowledge of critical incident management. A good way to do so is to enroll yourself in a critical incident and stress management course so that you may better be prepared in the event of a critical incident.

At Peer Support Central we firmly believe in being prepared for the worst possible situation, because even though it is possible that you will never experience a critical incident, you will sure be glad that you have the proper training to manage the situation.

In today’s blog post, we will be discussing some of the broad courses of action that are beneficial for managing an emergency situation (you will have to take our course for the specifics).

Have A Plan

Having a broad plan that can encompass all potential incidents is an extremely effective way to manage a critical incident. Now, we aren’t saying that one plan can actually be effective in all possible situations, but we are saying that it is important to have set structures that will be implemented into any specific plan that you need to use. So if you work in an office building make sure that everyone knows where to go in the event of a critical incident. Make sure everyone knows where to reconvene once they are safe. Essentially lay out the “bones” of the plan, and dynamically fill in the rest of the plan with your management knowledge and skills in response to the situation.

Remain Calm

One of the most important things that you need to do when managing a critical incident is remain calm, for your sake and others. Nobody will feel safe or confident in your abilities to manage the incident if you are freaking out. Additionally, when in a state of panic the human brain does not properly function, responding slowly in its hazy state. Once you have firmly grasped control of the situation you can begin to execute the plan that you have created to effectively manage the critical incident.

Utilize Teamwork

While teamwork is so overly emphasized in childhood programs that it almost seems like a cliche term now, it is an extremely important part of managing critical situations. As a leader and the critical incident manager, it is your job to get people to work together towards the common goal of surviving the incident, as units are always stronger when they work together. Essentially, as the leader, it is your job to play the role of quarterback and tell your team what you need them to do in order to meet the goal.


Critical incidents aren’t over as soon as the physical event has passed, as it is likely that many people are still feeling the physical and emotional stresses inflicted upon them. Because of this, it is important to address the issue that occurred and talk about it with others. Critical incidents can be traumatic, and it doesn’t take much to traumatize some people. After the passing of a critical event it is important to be hyper-vigilant to the emotions of those that experienced the event alongside you. A beneficial way to get through the wake of a critical incident as a group is to implement a peer support program.

Develop Your Skills With peer Support Central

Here at Peer Support Central we offer a multitude of courses and training seminars that encompass peer support and critical incident management in the military, corporate America, and in first responder training. If you are interested in becoming better prepared to manage critical incidents, we urge you to register for one of our training seminars.

Contact us today if you have any questions about our critical incident training or any of the other courses that we offer. If you are interested in seeing a full list of the courses that we offer visit our website today. We hope to hear from you soon.

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