was created for the sole purpose of providing consulting, training and development courses and resources for First Responders, Military Professionals and Corporate Leaders in the areas of critical incident stress management, critical incident trauma response, peer support, and leadership challenge preparation. This site is dedicated to our friends and colleagues who we lost along the way, and for those who survived life’s traumas to grow and care for the care takers of the globe.

Jim Hyde, Co-Founder, Peer Support Specialist, Trainer & Author:

about2Jim Hyde has 31 years of law enforcement experience in a variety of leadership roles and assignments with four California cities. Jim has a Bachelor of Science Degree in Criminal Justice from the University of South Dakota, a Master’s Degree in Clinical Psychology and Executive Coaching Certificate from the Professional School of Psychology, Sacramento. He is a graduate of the University of Southern California’s Delinquency Control Institute. He is also a graduate of the Senior Management Institute for Police sponsored by the Kennedy School of Government, Harvard University and the Police Executive Research Forum. Jim is a co-recipient of the U.S. DOJ’s Community Engagement Award.

Jim is a co-founder of the West Coast Post-trauma Retreat. The WCPR is a trauma treatment program for emergency service professionals from Guam to London. He is the Board President of the First Responders Support Network. He was the co-coordinator of the Sacramento Police Department’s Peer Support Program for 14 years. He has taught and developed peer support trauma programs for First Responders and Military Professionals across America and internationally for the past 25 years. He is a member of the Sacramento Regional Critical Incident Stress Debriefing Team and the International Critical Incident Stress Foundation.

He is the California National Guard’s Embedded Behavioral Health Program Coordinator and lead trainer for the Peer To Peer Combat Stress Program for troops deploying to and returning from the Middle East. Jim is a graduate and instructor in the California National Guard’s Officer Candidate School and a member of the State Military Reserve.

He has been a repeat presenter for the Department of Defense National Suicide Prevention Conference. Jim is a recipient of the California National Guard’s Medal of Merit and the Association of the United States Army’s Patrick Henry Distinguished Service Award.

Jim was a presenter at the 2012 UN Peace Conference at The Hague, Netherlands. He is also the lead U.S. trainer for Different Tracks Global of Belfast, No. Ireland. DTG is a global non-profit company providing community based conflict management, community relations and mediation training for community leaders.

Susan Feenstra, Co-Founder, Peer Support Specialist, Trainer & Author:

about1Susan Feenstra has 29 years of law enforcement experience and is the fulltime Peer Support Coordinator for the Sacramento Police Department. Sgt. Feenstra was one of the original founders of the Police Department’s Peer Support Program and has been the Program Coordinator for the past 25 years. She has developed innovative peer support intervention and recovery protocols for law enforcement. She has also helped guide numerous law enforcement agencies in building and expanding peer support programs across the state of California. Sgt. Feenstra has a Bachelor of Arts Degree from California State University, Sacramento.

She was named the 1995 Woman Peace Officer of the Year for California, the 1995 California Jaycee’s and the YWCA’s Law Enforcement Officer of the Year. She currently teaches peer support and surviving trauma courses across the country. Sgt. Feenstra is also a member of the Sacramento Regional Critical Incident Stress Debriefing Team and the International Critical Incident Stress Foundation.

Sgt. Feenstra is also one of the founding members of the Sacramento Police Department’s Problem Oriented Policing Program. She has received numerous awards for her innovative work as a Problem Oriented Policing sergeant and officer, including a community policing award from the California Attorney General. Sgt. Feenstra is the recipient of the 2010 Sacramento Community Hero’s Award and the California Molina Community Health Outreach Award for co-founding the C.A.S.H. Program, an outreach program to help women out of a life of street prostitution and drug addiction.